Customers have an expectation to receive service in a timely manner and rightly so. If it takes too long, you are less likely to earn their repeat business. Lead times. They are one of the most important supply chain metrics. Why? Because customers set their…
Who has bragging rights? The 2019 J.D. Power Initial Quality Survey (IQS) results were released yesterday, June 19. The IQS gauges how new vehicles are faring in their first 90 days of ownership. The study plays an influential role in shaping public perceptions of automotive brands…
Event: 2019 Southern Automotive Quality Summit Date: March 5, 2019 Location: Hyatt Regency Birmingham – The Wynfrey Hotel Wynfrey Ballrooms – 1000 Riverchase Galleria, Birmingham, Alabama 35244 Sustained Quality Group Booth #: 21 The annual Southern Automotive Quality Summit is a unique collaboration between the Alabama…
